Payment policy

Payment Policy

Introduction

At Vellmira, we aim to provide a secure, transparent, and reliable payment process for all customers. This Payment Policy outlines the accepted payment methods, billing procedures, and security measures associated with transactions made through our website.

By placing an order on vellmira.shop, you agree to the terms outlined in this Payment Policy.

Accepted Payment Methods

Vellmira accepts secure online payments through trusted payment providers available at checkout. These may include major credit and debit cards, as well as other digital payment methods supported by our payment processors.

All payments must be completed at the time of purchase. Orders will not be processed or shipped until full payment has been successfully received and verified.

Payment Processing

All transactions are processed through secure and encrypted payment gateways. Payment information is transmitted using SSL (Secure Socket Layer) technology to ensure data protection during the transaction process.

Vellmira does not store or have direct access to full payment details such as credit or debit card numbers. These are handled securely by our authorized payment providers.

Billing Information

Customers are responsible for providing accurate and complete billing information at the time of purchase. This includes the correct name, billing address, and payment details.

If incorrect or incomplete information is provided, it may result in delays or cancellation of the order.

Order Verification

For security and fraud prevention purposes, Vellmira reserves the right to review and verify any order before processing. This may include additional verification steps if necessary.

If we are unable to verify payment details, the order may be delayed or canceled, and the customer will be notified accordingly.

Currency

All transactions are processed in the currency displayed at checkout. If your payment method uses a different currency, your financial institution may apply conversion fees or charges, which are the responsibility of the customer.

Payment Authorization and Declines

Payments are subject to authorization by the issuing bank or payment provider. If a transaction is declined, the order will not be processed.

Customers are advised to contact their bank or payment provider for further information regarding declined transactions.

Pricing Accuracy

Vellmira strives to ensure that all product prices listed on the website are accurate and up to date. However, in the event of a pricing error, we reserve the right to cancel or refuse any order placed at an incorrect price.

Customers will be notified if such a situation occurs and provided with appropriate options.

Fraud Prevention

To maintain a secure shopping environment, Vellmira actively monitors transactions for suspicious activity. Orders suspected of fraud or unauthorized use may be canceled or placed on hold for further review.

We reserve the right to refuse service if fraudulent activity is suspected.

Refunds and Chargebacks

Refunds are processed in accordance with our Refund Policy. Customers are encouraged to contact our support team before initiating a chargeback or dispute with their payment provider.

Unauthorized chargebacks may result in order restrictions or account review.