Shipping Policy

Introduction

At Vellmira, we are committed to providing a clear and reliable shipping process. This Shipping Policy outlines how orders are processed, shipped, and delivered. Our goal is to ensure transparency so customers understand shipping timelines, costs, and procedures before placing an order.

By placing an order on vellmira.shop, you agree to the terms outlined in this Shipping Policy.

Order Processing

Orders are processed within 1–3 business days after payment has been successfully completed and verified.

Processing times may vary during periods of high demand, holidays, or unforeseen circumstances. Orders are not processed on weekends or public holidays.

Once an order has been processed, it is prepared for shipment and cannot be modified.

Shipping Timeframes

Estimated delivery times vary depending on the destination and shipping conditions.

Standard Delivery: 5–12 business days

These timeframes are estimates and may vary due to factors beyond our control, including carrier delays or customs processing.

Shipping Costs

Shipping costs are calculated at checkout based on the customer’s location and selected shipping method.

Any applicable shipping fees will be clearly displayed before the order is completed.

Order Tracking

Once an order has been shipped, customers will receive a confirmation email containing tracking information.

Tracking updates are provided by the shipping carrier and may take time to appear after shipment.

Shipping Locations

Vellmira ships to multiple regions. Availability of shipping may vary depending on the destination.

Customers are responsible for ensuring that their shipping address is accurate and complete at the time of purchase.

Customs, Duties, and Taxes

For international shipments, customs duties, taxes, or additional fees may apply depending on the destination country.

These charges are the responsibility of the customer and are not controlled by Vellmira. Customs processing may also affect delivery times.

Delivery Issues

Incorrect Address

If an incorrect or incomplete shipping address is provided, delivery may be delayed or unsuccessful. Vellmira is not responsible for orders delivered to incorrectly provided addresses.

Lost or Delayed Shipments

While we work with reliable shipping partners, delays may occur due to factors outside our control. If your order is significantly delayed or appears lost, please contact us for assistance.

Failed Delivery Attempts

If a delivery attempt is unsuccessful, the carrier may attempt redelivery or return the package. Additional fees may apply in such cases.

Split Shipments

In some cases, orders may be shipped in multiple packages depending on product availability or warehouse locations. Customers will be notified if this occurs.

Contact Us

For shipping-related inquiries, please contact us:

Email: Support@vallmira.shop
Phone: +1 (346) 468-4854

Business Hours:
Monday – Friday
9:00 AM – 5:00 PM (GMT-05:00)

Conclusion

Vellmira is committed to providing a transparent and dependable shipping experience. This policy is designed to ensure customers have clear expectations regarding order processing, delivery timelines, and shipping responsibilities.