Return & Refund Policy

Introduction

At Vellmira, we aim to provide a clear and reliable shopping experience. This Return & Refund Policy outlines the conditions under which returns, refunds, and exchanges may be accepted. Our goal is to ensure transparency so customers understand their rights and responsibilities before making a purchase.

By placing an order on vellmira.shop, you agree to the terms outlined in this policy.

Return Eligibility

Customers may request a return within 14 days of receiving their order.

To be eligible for a return, items must meet the following conditions:

• The item must be unused and in its original condition
• The item must be returned in its original packaging
• Proof of purchase (order confirmation or receipt) must be provided

Items that do not meet these conditions may not be accepted for return.

Non-Returnable Items

Certain items are not eligible for return, including:

• Items that have been used, worn, or damaged after delivery
• Products marked as final sale or non-returnable
• Items returned without original packaging or proof of purchase

Vellmira reserves the right to refuse returns that do not comply with this policy.

Return Process

To initiate a return, customers must contact our support team within the return period.

Please include:

• Your order number
• A description of the issue
• Supporting images (if applicable)

Once the request is reviewed and approved, instructions for returning the item will be provided.

Returns sent without prior authorization may not be accepted.

Refunds

Refunds are issued after the returned item has been received and inspected.

If approved:

• Refunds will be issued to the original payment method
• Processing times may vary depending on the payment provider

If the returned item does not meet the required conditions, the refund may be declined.

Exchanges

At this time, Vellmira does not guarantee direct exchanges. Customers are advised to request a return and place a new order if a replacement item is needed.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

We will review the issue and, if confirmed, provide an appropriate resolution, which may include a replacement or refund.

Return Shipping

Customers may be responsible for return shipping costs unless the return is due to:

• A defective product
• An incorrect item sent by us

Shipping fees are non-refundable unless otherwise required by applicable law.

Late or Missing Refunds

If you have not received your refund within the expected timeframe:

• Check with your bank or payment provider
• Contact your payment provider for processing updates

If the issue persists, please contact our support team for assistance.

Order Cancellations

Orders may be canceled within a limited time after placement. Once an order has been processed or shipped, it may no longer be eligible for cancellation.

Customers are encouraged to contact us as soon as possible for cancellation requests.

Contact Us

For return or refund-related inquiries, please contact us:

Email: Support@vallmira.shop
Phone: +1 (346) 468-4854

Business Hours:
Monday – Friday
9:00 AM – 5:00 PM (GMT-05:00)

Conclusion

Vellmira is committed to handling returns and refunds in a fair and transparent manner. This policy is designed to provide clear guidelines while maintaining consistency and accountability in all return-related processes.